Frequently Asked Questions


Will Navigator work with my GPS device?

Navigator will work with any GPS device that can output NMEA data. This is the standard output format that is support by 99% of all GPS manufacturers, including Garmin, Magellan, Haicom, Saphire etc.

When I connect my GPS device the mouse starts jumping around uncontrollably. What can be done?

This problem is caused because Windows sometimes incorrectly recognises the GPS as a pointing device. In most cases the quickest solution is to unplug the GPS and plug it back in. If you have a detachable USB cable (like on a Haicom 204) then simply detach the unit from the cable. The mouse should stop jumping immediately. Now go to My Computer/Control Panel/System/Hardware/Device Manager. Here you will see a list of all the hardware devices in your system. Expand the Mice and other pointing devices item. You should see at least two devices listed here, one being Microsoft Serial Ballpoint. Right click on it and select Disable. This should prevent another occurrence of this problem.

When I start GPS tracking I get a message 'GPS data out of map boundaries'. What is wrong?

There is nothing wrong in this instance. In fact, if you see this message, it means that the GPS is connected and communicating with Navigator. The message is simply a warning that a position cannot be displayed because the coordinates being sent by the GPS are outside the currently opened map. There are two reasons for this. 1. If you have an older version of Navigator Europe, make sure that you have the correct map opened. 2. The GPS has no signal. This is generally a problem with brand new units which have never acquired a signal in your country. Most devices remember their last position and transmit it when they have no signal. The GPS is probably reporting a position from the country of manufacture. The problem will disappear as soon as your GPS acquires a signal in your country.

How can I tell which COM port my GPS device is connected to?

Go to My Computer/Control Panel/System/Hardware/Device Manager. In the list expand Ports (COM & LPT). Your device should be listed here.