Privacy Policy

This policy covers all users who register to use the website. It is not necessary to register in order to gain access to the site, but we may restrict access to certain areas as referred to below. Access to is free of charge to all users.
The website is operated by Directions Ltd. We are committed to protecting your privacy when you are accessing our online services.

During registration, we ask for personal information which identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes:

* To send updates regarding the status of your orders
* To send you newsletters and details of offers and promotions in which we believe you will be interested
* To improve the content, design and layout of the website and to facilitate knowledge management
* Very occasionally, may share your details with carefully selected third parties. However, if your communication preferences show that you have chosen NOT to receive information from third parties, then of course your details will not be shared.

This privacy policy only covers the Directions Ltd website at Other links within this site to other websites or framed third party sites within are not covered by this policy.

If you choose not to register or not provide personal information, you may still visit the website but you will not be able to access the restricted areas available to registered users. By completing the registration process, you accept the Terms and Conditions described and consent to our using your information accordingly.

To update or delete inaccurate details please contact Directions Ltd at the address below. You have the right to ask for a copy of your personal information on payment of a small fee.

We have taken appropriate measures to ensure that your personal information is not unlawfully processed. Directions Ltd uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers. Directions Ltd treats data as an asset that must be protected against loss and unauthorized access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company.

We will not be transferring your personal information outside of the European Economic Area unless otherwise specifically advised.

Our website may create a single cookie on your machine containing session and state information. The information within this cookie does not include any personal or financial information.

For general information regarding cookies, please visit

The website is not intended for children and we ask that no-one under the age of 18 submits personal information to us or uses the site without supervision of a parent or guardian.

We are unable to delete your registration information containing your personal details for a period of 6 years from the date of your last interaction with us (this could be a sales transaction, a return, or some other interaction with via our Customer Services team or our online tools). This is because we may need to access historical information for business reporting purposes. Please note however, that at any point in time you may opt in or out of marketing communications by contactings us on the address below.

Customer Services
Directions Ltd
PO Box 296
TN13 1WY

If you have any questions for Directions Ltd relating to privacy, please send them to this address.

If we decide to change this privacy policy, we would post such changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.